Account Locked or Suspended

Learn why accounts get locked or suspended and how to restore access to your account

Why Was My Account Locked?

Accounts may be locked or suspended for several reasons:

• Multiple failed login attempts
• Suspicious activity detected
• Violation of terms of service
• Security concerns
• Payment issues

Types of Account Restrictions

Temporary Lock

Usually lasts 24 hours and is caused by:

• Too many failed login attempts
• Unusual login location
• Security verification needed

Account Suspension

May require action on your part:

• Policy violation
• Payment failure
• Security review needed

How to Unlock Your Account

If Locked Due to Failed Logins

1. Wait 24 hours for automatic unlock
2. Or click "Unlock Account" on the login page
3. Verify your identity via email
4. Reset your password if needed

If Suspended for Security

1. Check your email for instructions
2. Complete the security verification
3. Verify your identity
4. Change your password
5. Contact support if needed

Preventing Account Locks

• Use a strong, unique password
• Enable two-factor authentication
• Don't share your account credentials
• Keep your payment method up to date
• Follow our terms of service