Understanding Billing Cycles

Learn about billing cycles, renewal dates, and how billing works

Understanding Billing Cycles

Understanding how billing cycles work helps you manage your subscription effectively.

What is a Billing Cycle?

A billing cycle is the period between two consecutive billing dates. Most subscriptions are billed monthly or annually.

Billing Period

Your billing period:

• Starts when you subscribe or when your previous period ended
• Ends on your next billing date
• Is automatically renewed unless you cancel

Renewal Dates

Your subscription automatically renews on your renewal date:

• You'll be charged automatically on this date
• You'll receive an email notification before renewal
• The renewal date is shown in your billing settings

Proration

When you upgrade or downgrade your plan mid-cycle:

• Upgrades: You'll be charged a prorated amount for the remainder of the billing period
• Downgrades: The change takes effect at the end of your current billing period
• You'll see the prorated amount before confirming the change

Billing History

You can view your complete billing history:

1. Go to Settings → Billing
2. Click "Manage Billing"
3. Navigate to "Billing History" or "Invoices"
4. View and download past invoices

Payment Processing

Payments are processed:

• Automatically on your billing date
• Using your default payment method
• Through our secure payment processor

Failed Payments

If a payment fails:

• You'll be notified via email
• Your subscription status will change to "Past Due"
• We'll automatically retry the payment
• Update your payment method to resolve the issue

Changing Billing Frequency

To change from monthly to annual (or vice versa):

1. Contact our support team
2. We'll help you switch billing frequencies
3. Any prorated adjustments will be calculated

Questions?

If you have questions about your billing cycle or need assistance, please contact our support team.