Billing FAQ

Frequently asked questions about billing and subscriptions

Billing FAQ

How do I view my invoices?

You can view and download your invoices by going to Settings → Billing → Manage Billing, then navigating to the "Invoices" or "Billing History" section.

Can I get a refund?

Subscription fees are generally non-refundable. However, if you have extenuating circumstances, please contact our support team to discuss your situation.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor.

Will I be notified before I'm charged?

Yes, we send email notifications before your subscription renews. You can also check your next billing date in your billing settings.

Can I change my billing frequency?

Yes, you can switch between monthly and annual billing. Please contact our support team to make this change, as it may require prorated adjustments.

What happens if I don't pay?

If payment fails, your subscription status will change to "Past Due." We'll attempt to retry the payment automatically. If payment continues to fail, your account may be suspended after the grace period.

Can I pause my subscription?

We don't currently offer subscription pausing. You can cancel your subscription and resubscribe later if needed.

How do I update my billing address?

You can update your billing address in the billing portal. Go to Settings → Billing → Manage Billing, then update your billing information.

Do you offer discounts for annual plans?

Annual plans typically offer better value. Check your billing settings or contact support to see current pricing and promotions.

What if I need a custom billing arrangement?

Enterprise customers may be eligible for custom billing arrangements. Please contact our sales team to discuss your needs.

Still have questions?

If you can't find the answer you're looking for, please contact our support team. We're here to help!