Payment Issues and Failed Payments

What to do if your payment fails or you're experiencing billing issues

Payment Issues and Failed Payments

If your payment fails, we'll notify you and your subscription status will be updated to "Past Due". Here's what you need to know:

Why Payments Fail

Common reasons for payment failures include:

• Insufficient funds in your account
• Expired credit card
• Card issuer declined the transaction
• Incorrect billing information
• Bank security restrictions

What Happens When Payment Fails

When a payment fails:

1. You'll receive an email notification about the failed payment
2. Your subscription status will change to "Past Due"
3. Your account will remain active for a grace period
4. We'll automatically retry the payment

Resolving Payment Issues

To fix a failed payment:

1. Go to your Billing settings
2. Click "Manage Billing" to access the billing portal
3. Update your payment method with a valid card
4. The system will automatically retry the payment

Updating Your Payment Method

If your card has expired or you need to use a different payment method:

1. Access the billing portal from your settings
2. Navigate to "Payment Methods"
3. Add a new payment method or update your existing one
4. Set it as your default payment method

Account Access During Past Due Status

While your account is in "Past Due" status:

• You'll still have access to your account
• You may see reminders about the payment issue
• Once payment is successful, your status will automatically return to "Active"

Need Assistance?

If you continue to experience payment issues or have questions about your billing, please contact our support team. We're here to help!